Kaseya Community

Acronis File Quarantined by AVG / Recent False Positives

  • I opened ticket CS153760 to address, but I wanted to give everyone a heads up.  It looks like AVG detects the file Program Files\Common Files\Acronis\UniversalRestore\DriversPack\XENDrivers\scsifilt.sys as (V) Trojan horse Generic32.SJK.

    I have gotten several calls/questions about it lately.

    Is it just me or has AVG had more false positives lately?  In the past few months I remember AVG quarantining Apple USB drivers and Adobe Acrobat files as well.

  • We are seeing this issue also with Symantec AV, anyone have a resolution or information?

  • Same here... noticed Symantec quarantined a bunch of Acronis drivers over the weekend.

  • we are seeing this even with our logon scripts and KAV. No answer from support yet; they keep asking us for copies of the files to send to Kaspersky, by the time we get it to them it is "apparently" too late for Kaspersky to look at it.... very frustrating...