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Backup Solution Recommendation(s)

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Hey guys, I'd like your input on this. I apologize if this has been asked in the past, but I could not find anything similar in the search.

My company(an MSP) is currently utilizing Ahsay as a backup solution. They include local and offsite replication. However, the management interface is terrible and reporting is even worse, so, we are in search of an alternative that is reliable. What backup solutions do you utilize that you absolutely love.

I'm looking for a solution that integrates flawlessly within Kaseya, allows remote installation/configuration, has great reporting, and is stable/reliable.

I've seen a lot of information regarding Acronis and BUDR(same as Acronis?) and was wondering your thoughts on them. I was also looking at some of the options provided by Kaseya sponsors such as: Intronis, StorageCraft, HeroWare, etc...

Thank you very much ahead of time for your responses.

Verified Answer
  • @gsgriffin - Thank you very much for your response. I looked into StorageCraft thoroughly. However, we decided to go with eVault.

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  • We are 9 months int a decision to switch all of our ahsay clients, except for a few where we are only backing up specific folders, over to storagecraft.  We are extremely happy with the results and the added peace of mind that I get from the reliability of storagecraft over ahsay.  Our team is spending about 12 hours less per week on backup remediation and are only 2/3 through the conversion project.

    Storagecraft has its own thins to take into consideration, such as not being able to exclude files from backup.  So our engineers have to save images and downloads that they usually put on the data drive somewhere else to avoid adding to th customer backup space.  But we are pleased.  I certainly recommend doing an extensive demo and testing out the replication and make sure everything works in your environment.  Also,  the size of data we are backing up for clients greatly increased in most cases.  So we had to reduce prices for some customers so that they did not experience an incredible price jump.  With a little better customer communication, I think we could have avoided that.

    With the ability to mount the backup image quickly, or to boot it as a virtual server we have been able to add a disaster recovery service to the offering.

    The conversion has taken longer than we expected.  We convert 1-2 clients per week.  We provide an external drive if the client does not already have one, to store the backup images on site.  We also deliver a drive that we use to copy the initial backup image to the data center.  The installation of storagecraft requires a reboot, so some coordination with that is involved.

    So far, the major downside we have seen as far as integration with Kaseya, is not having the image manager replication piece integrated yet.  It is coming.

    [edited by: Ray Barber at 9:26 AM (GMT -7) on May 13, 2013] fixed a typo
  • @gsgriffin - Thank you very much for your response. I looked into StorageCraft thoroughly. However, we decided to go with eVault.

  • for the sake of your sanity and everyone that you love, avoid appassure.  We're quite happy with Shadowprotect.  Fired appassure in January and Shadowprotect has been pretty solid for us.  Just switching eveyrone over to shadowprotect 5 now.. we maybe spend an hour a day on it (almost 200 servers being backed up with it) and that includes the offsite replication, dealing with full drives, etc

  • The Karl - May i ask why you had such issues with appassure? We are testing that, veeam and looking for another.

    We are going to offer our clients a BDR device, then offer replication to our cloud(amazon and our datacenter). Basically what efolder and datto backup do.

  • I am using Cloudbacko, which is one of the best Cloud Data storage IT solution. It is online IT solution for Cloud data storage and backup, where the digital data is stored in logical pools; the physical storage spans multiple servers etc. It has amazing and unique feature, which encrypts your filenames in addition to file contents of your data on your computer before sending to the cloud. The physical environment is typically owned and managed by the Cloudbacko. The company is itself responsible for keeping the data available and accessible, and the physical environment protected and running.