Kaseya Community

OnPrem IOS application for IOS 11?

  • Are there any plans to release a new IOS app for the OnPrem version of AuthAnvil?    It's been complaining since IOS 10 about the fact that it's still a 32 bit app and will eventually stop working with new releases.  Apple made good on that promise in IOS 11.  The AuthAnvil app no longer works.

    I still haven't seen a pressing good reason to "upgrade" to OnDemand, especially since they aren't doing anything to encourage existing customers.

    [edited by: Jonathan at 8:22 AM (GMT -7) on Aug 18, 2017]
  • Hi Jonathan,

    As you note, once Apple releases iOS 11 (64-bit) early this fall, your existing AuthAnvil SoftToken (32-bit) will not work on any Apple devices running iOS 11 or higher.

    Please note that the AuthAnvil product team has acknowledged this development, and has prepared a critical update to resolve the issue. We will enable you and your team with the necessary resources to successfully implement this update.

    Expect further details and instructions next week, that is, the week of August 20, 2017.

    Best Regards,

    Your AuthAnvil Team

  • Thank you for the update, I appreciate the quick response.