We have just released patch 220.127.116.11:
Critical Issues For Customers To Patch Immediately
Virtual System Administrator™
Known Issue: KNM assets counts are not shown in SaaS tenant partitions. This will be fixed in a later release.
Agent Update 18.104.22.168
The linked patches below require updating the agent version to 22.214.171.124 for Windows, Mac and Linux agents.
Do you happen to know if ticket 171316 is resolved in this patch? NINEFOURPT-290/SDP-2070 looks possibly related.
I believe it is related, from what I am seeing, but I don't believe it will fix the exact condition your support ticket is referencing.
I will look a bit more into it as they are very very similar but not exactly the same conditions and I could be mistaken.
We installed patch 15 without error, but:
A new Acronis Alert History page has been added. The retention period is specified using a new Settings > Global Settings > 'Acronis Alert History Retention Period' option. The default is 120 days. (NINEFOURPT-242/KCB-402)\
This new page doesn't exist for us. There is no settings -> global settings.
OK Quick update, you have to do a reapply schema to get the global options tap.....the patch doesn't do this automatically.
Having manually run a reapply schema,the global tab has now appeared.
I can confirm, the two issues you are referencing are not exactly related so the fix in SDP-2070 will not resolve the issue you are looking for.