We are having the same problem with 9.4. Classic monitoring of Server 2016 is not working. Support also sent me 3 files to replace as a workaround. After that, performance counter monitoring works, but not monitoring of windows services. They are still working on this.
Server 2016 Classic Monitoring was reported and submitted to engineering prior to 22.214.171.124.
However, in the interim, our PSE team created a workaround (which many are referencing here) until engineering can create a proper fix and allow it to be tested.
I can confirm engineering is still working on a fix for this, at this time I do not have an ETA as to when this will be published.
Hi Nicolas - my question is - if Kaseya knew it wasn't working - why did it not advise customers? Why wait for the customer to find out - by possibly having an incident with a client server where the supposed monitoring would have picked an issue up. I am annoyed and dismayed that Kaseya seems to put its head in the sand and hide - you would get a lot more respect by being more open. I wouldn't expect every known issue to be listed somewhere - but issues like this one are critical.
Thanks for the info Steffen Klarner ! We are about to upgrade to 9.4 and that is not good news. After the workaround most of the monitor sets work but not all, like counters.
Nicolas PonceI can confirm engineering is still working on a fix for this, at this time I do not have an ETA as to when this will be published.
I can confirm that replacing the three files works for Server 2016 Service/Counter monitoring (though Counters take a while to re-populate data). If you need these files, reference tickets #174713 or #176339.
The best ETA I've gotten from Michael Duncan is "April," which is because the "official" fix is pending Jim Schenck. If you're experiencing this issue with Server 2016 monitoring, I'd recommend opening a ticket.
In my case it worked only for counter monitoring, Service monitoring still is not working after replacing the three files.
Chris - Benevolent NOC Overlord - Policy Assignment Issue: Are you still having this issue or has it been addressed? I do not see any other members mentioning a similar problem