Kaseya Community

Office 2007 SP2 Not detecting as being installed

  • Hi Guys,

    On my own workstation here at the office, I've installed Office 2007 SP2 via the Fullfiles install the day it was released. Kaseya has performed 2 patch scans since then, and doesn't detect that my machine already has SP2 installed. It attempts to install it, fails, and reboots my machine every day.

    Any idea how I can get it to pick up the proper patch status?

    Legacy Forum Name: Office 2007 SP2 Not detecting as being installed,
    Legacy Posted By Username: Charles.IN
  • We are currently investigating reports that this service pack needs to download soemthing other than the patch install file returned by the scan data. See this thread - http://community.kaseya.com/xsp/f/28/p/6241/29821.aspx#29821

    Please log a ticket if you are able to repeat these steps.

    Legacy Forum Name: Patch Management,
    Legacy Posted By Username: dwalsh