I have been experiencing timeouts with all my RDP sessions through Kaseya. VNC seems to be unaffected. Any RDP connection that's idle for more than 5-10 minutes will disconnect with no hope of recovery. It does not matter whether the connection is being made with a PC on the local LAN or across the Internet. Is there a built-in timeout in Kaseya for RDP sessions?

Just a side note, connecting directly to the servers with RDP using port forwarding behind the firewall yields a connection that I can leave up for hours with no timeouts. Connect to the same box through Kaseya, and you can almost set your watch by the disconnect.

I've ignored in the past, but it's really starting to bother me more and I would like to find a solution.

Thanks in advance.

Legacy Forum Name: Remote Control Timeouts (with RDP),
Legacy Posted By Username: jregan