Kaseya Community

I can not add SNMP monitor on device based on SNMP V2

  • I'd like to use Kaseya Network Monitor 4.1 to add SNMP monitor to ceragon FibeAir IP-10 system. 

    When I configured the system based on SNMP V1, KNM works well by adding SNMP monitor.

    But, when I configured the system based on SNMP V2, I can not add SNMP monitor on it due to all the OIDs are blink.

    What is the root cause of it?

    Thanks.

  • KNM v4 is using the Microsoft SNMP stack and do only have partial support for SNMP v2c, to get full SNMP v1, v2c and V3 support you should upgrade to KNM v5 that have a SNMP stack written from scratch by Kaseya.

  • Hi RA, thanks a lot for the information! I will update to KNM v5. But do you know how to update? Is it free? I try to update on the website, but it seems user name and password are needed. I have no idea about that. I only have the serial number for KNM V4 setup. Thanks a lot!!

  • Please contact your customer rep. they will have all the answers you need.