I'm not sure what is going here. I have several other domains configured for domain watch. However, the one domain I'm wanting to add VSA users from, has a grayed-out "Configure Users Policy." There are no users listed. Can someone point me in the right direction for fixing this?
It sounds as though you are familiar with Discovery > Domain Watch.
However, to clarify when a Domain does not have a probed installed or has not executed a Synchronization of the domain, there will be no users available:
Once the probe is installed, and a 'full sync' or sync of the domain has completed, it should populate list of users to create a policy:
Below is how you can kick off a synchronization:
Please let me know if these steps do not bring in the information, as there may be a data problem if these steps do not work.
I have an activated probe in this domain. It has already run a full sync, and several incrementals- yet, there are no users listed. I'm going to kick off a full sync again right now. I'll let you know how it goes.
If that does not work, create a ticket and post the ticket number here - I can follow up on that ticket for you.
Still no users after a full synchronization. Ticket #96222.