I am using the cloud based Kaseya SaaS and Office 365.
I created a shared mailbox in Office 365 for support tickets as it is what shared mailboxes are designed for.
Office 365 shared mailboxes are automatically set up for pop3 and imap access and do not require an additional license
Office 365 shared mailboxes use the credentials of the assigned licensed accounts for access
Following the directions in the Kaseya knowledge base for connecting a pop3 mailbox did not work resulting in a username/password incorrect error.
These are my settings descriptors:
Shared Mailbox Alias: Help
Shared Mailbox email address: firstname.lastname@example.org
Licensed account/mailbox username: email@example.com
Licensed account/mailbox password: ********
These are the settings that worked:
Email address: firstname.lastname@example.org
Note the Logon does have the @domain included and uses a backslash before the shared mailbox alias name.
I hope this helps.
Thank you for sharing this.
This does not seem to work for me on the BMS side... Just says it cannot connect but gives no usefull information.
Are you doing it in BMS or VSA?