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How to Connect SaaS Ticketing Email Reader to Office 365 Shared Mailbox

  • I am using the cloud based  Kaseya SaaS and Office 365.

    I created a shared mailbox in Office 365 for support tickets as it is what shared mailboxes are designed for.

    Office 365 shared mailboxes are automatically set up for pop3 and imap access and do not require an additional license

    Office 365 shared mailboxes use the credentials of the assigned licensed accounts for access

    Following the directions in the Kaseya knowledge base for connecting a pop3 mailbox did not work resulting in a username/password incorrect error.

    These are my settings descriptors:

    Shared Mailbox Alias: Help

    Shared Mailbox email address: help@mydomain.com

    Licensed account/mailbox username: admin@mydomain.com

    Licensed account/mailbox password: ********

    These are the settings that worked:

    Email address: help@mydomain.com

    Hostname: outlook.office365.com

    Port: 995

    SSL: Ticked

    Logon: admin@mydomain.com\help

    Password: *******

    Note the Logon does have the @domain included and uses a backslash before the shared mailbox alias name.

    I hope this helps.


    Thank you for sharing this.

  • This does not seem to work for me on the BMS side... Just says it cannot connect but gives no usefull information.

    Are you doing it in BMS or VSA?

    More info
    [edited by: rockowwc at 10:04 PM (GMT -7) on Apr 15, 2018]