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Deleted tickets in Service Desk

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How can we find the deleted tickets in Service Desk and also the details like who has deleted, when they have deleted etc.

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  • deleted tickets, are deleted and cannot be found in SD.

    in the system log you can see when a ticket was deleted

  • You can find deleted ticket in kcache.ticket.

    SELECT * FROM kcache.ticket WHERE incidentNumber = '<your ticket number>'

    Who has deleted?

    Service Desk > Administration > Application Logging

    System > Server Management > System Log