Mark ShehanWhere we have customers who want a quote and are price shopping we tend to quote a "package" for those that want a quote without a breakdown of details.
We hand them the "quote" and go over the details but never leave them.
We will also charge for a quote with tire-kickers who are not our customers or not on our full plans. We give them credit if they buy from us for the value of the quote.
I agree with tbone, we dont waste too much time with people who shop on price. We dont go to sell hardware, we go to sell services. We only sell hardware after they are on our services and not the other way around.