richie3333We signed up well over two months ago after the rep following up several times to sign up. Once we signed up the rep was going to expedite the set up but never heard back from him. I think Kaseya is trying to get into too many things. They are trying to copy other companies and they are becoming jack of all and master of NONE. They need to concentrate on CORE product and continue enhacing the functionality. I have loved the product but as every one complains the support is beyond horrible. If the y product was not not good we would have been in big trouble. Overall, i have no plans to follow up regarding empowre and I hope they shut that down and invest more time and $$$ in R&D towards the core product.