Kaseya Community

Will The New Service Desk Module affect my existing Ticketing setup?

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I am currently using the existing Ticketing tab in Kaseya and I just downloaded the Service Desk module.

I am concerned that if I install the Service Desk it will mess up the Ticketing system I have set up with all my clients. Can someone tell me if installing Service Desk will be safe or do I need to make arrangements with my clients for a changeover?

All Replies
  • Yes.  When we started using it it converted all of our open AND CLOSED tickets into new Open tickets.

  • If Service Desk is not activated it should not have any effect on your existing tickets. Installing it does not automatically activate the module.

  • Having the same issue was wondering if you ever resolved your setup