I have learned that if you EVER had an AVG eval installed on a machine DO NOT use that one for testing KES. The install fails due to a licensing issue and you are then unable to even unistall and recover the license. Currently I have two machines/licenses I can use for testing and three systems holding licenses that won't work.
This is an ancient thread , but still an issue. I am unable to cleanly determine what machines have Symantec removed. I have ran the reset audit cache and followed with a baseline audit. I am still seeing the same conflicts in the Security Install/Remove page. I have already run a Symantec removal script and when I remote control machines, I am not seeing Live Update or Symantec in Add/Remove.
I would hope this is fixed in the new Kaseya update, whether it's KES 2.3 or whatever. For all of us to be able to on-board new clients and work with whatever configurations, we need to be able to gather data quickly and correctly.
I almost need a "Gather new system audit information"...or some way to at least clear what is in Kaseya instantaneously. Running a script...then running an audit...not knowing when it will update or will it be accurate...is time consuming and it's not working for me :(
Still an issue in 2017 .... !!!!