I have recently implemented the SMEE of Kaseya. We have a need to provide a wiki or knowledge base type solution for the IT staff, as well as end users. I believe Kaseya offers a module that may handle this need. I'm looking for feedback on using the Kaseya product to facilitate this. Any and all responses are welcomed and appreciated.
You're looking for the Service Desk module which includes the option for a Knowledge Base. We're currently Service Desk users but haven't implemented the knowledge base portion yet - thats on my infinite ToDo list...
I can tell you that the Service Desk is pretty good - there is a lot of tweaking available and the users have responded positively to the upgrade from K5 Ticketing. Maybe someone who is using the Knowledge Base can reply with more details...
Thanks for the quick reply! Just talked with my rep, and unfortunately, SMEE does not allow for adding on additional modules. Looks like I will have to look elsewhere for now. Thanks again!
Heh, sorry about that. We're using EE so all modules are available (as far as i know).