Kaseya Community

Error when trying to view system info

  • 1 user has an issue when trying to view system info.

    ADODB.Recordset (0x-7ff5f33f) Item cannot be found in the collection corresponding to the request name or ordinal.

    C:\Kaseya\WEBPAGES\AUDITTAB\../AuditTab/sysInfo.inc, lne 78...

    All other users are working fine, the user encounters this when logging onto other machines.

    Corrupted user?

    Legacy Forum Name: Error when trying to view system info,
    Legacy Posted By Username: jeffg60nj
  • I haven't seen that. My only thoughts:
    - Backup database
    - Reapply schema
    - Call support

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: rwitt