Any chance there's someone from Kaseya watching the forums over the weekend?
I've had ticket# 18333 open since last night at 9pm Eastern with zero response.
I had assumed the combination of "upgrade hung" and my KCA would have at least gotten a "that's too bad" response.
Apologies for the delay in replying to your post. Your ticket #18833 was worked over the weekend by Fernando, one of our most senior techs. As far as I can tell from your last couple of notes, it looks like the upgrade completed fine.
I will be monitoring the ticket myself anyway, so please update it if you run into any issues post-upgrade
Yes, the upgrade has completed.
I posted this in frustration after not getting a response for 12+ hours from the support team.
The forums were a last hope. Unfortunately, my post had to be approved by a moderator so this method didn't help get any action either.
I should add that once Fernando was on the case, the resolution was simple.
He did a great job providing detail to get me back on track.