Kaseya Community

Kaseya tiered alerting

  • I'm not sure if this is the right place for this but i couldn't see anywhere better.
    I am migrating from a different monitoring program to Kaseya and want to keep my alerting the same if possible. we rotate a primary on call and a backup on call engineer to address after hour issues. currently if there is an issue the monitoring software emails the the primary engineer every 5 minutes what the issue is until he addresses or suspends the monitor. if the alert is not handled within 30 minutes the backup engineer starts getting alerts. i didn't see any way to do this in kaseya easily. i created an agent procedure to send an email wait 5 then send it again but it doesn't provided any information. anyone doing anything similar? any help would be great. can i request this for a new feature? thank you

    Legacy Forum Name: Kaseya tiered alerting,
    Legacy Posted By Username: dsinton
  • I'm not sure about the particular level, but service desk will do escalation like you describe. There are a few levels of SD tho, better check with sales.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: RichardMiller
  • we use eNotifyme.com for phone calls and escallation.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: Nathan