Kaseya Community

"Install failed - can not connect remotely"

  • we're getting this message when we try to install agents via lan discovery. does anyone know what it means? we've already made sure that the firewall is disabled and that file and print sharing is enabled. also, browsing to the machine manually (e.g. \\host.example.com\c$) works fine.

    Legacy Forum Name: "Install failed - can not connect remotely",
    Legacy Posted By Username: MikeConigliaro
  • I just ran into this on a single machine where we couldn't install with the credentials provided but we could UNC into the machine. I ended up using the local admin credentials to get the agent installed.

    Legacy Forum Name: General Discussion,
    Legacy Posted By Username: thirteentwenty