Kaseya Community

"Cookies are required for logon" for new kaseya 7 in ie 10

  • not sure if this is the correct location for this post

    wondering if anyone is getting this when using ie 10 on kaseya 7

    Cookies are required for logon.
    Please enable cookies, then refresh this page before proceeding.

    I have to add website to compatibility list in order to log into kaseya

  • just got a reply from kaseya


    This is a known issue with IIS and Microsoft have released a fix for this. To apply the fix and update the server, please do the following,

    1. Download this update from microsoft - support.microsoft.com/.../2836939

    2. Once completed, install the patch

    3. Stop IIS

    4. Navigate to C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files

    5. delete all the folders

    6. Navigate to C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files

    7. delete all the folders

    8. Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

    9. delete all the folders

    10. Reboot the server to complete the update of the patch

    You should now be ok

  • I would add two more things:

    1. To be clear, delete the contents of the Temporary ASP.NET Files (do not delete the folder itself)

    2. Microsoft has stated that .NET Framework 4.5 is not impacted by the issue with IE11, so you could update the Windows server that hosts the VSA to .NET Framework 4.5 from: www.microsoft.com/.../details.aspx