How Does Your Service Desk Stack Up?

A successful Service Desk should be aligned with business processes, improve user satisfaction and productivity, optimize the organization from the inside out, and serve as a single point of contact between a company’s customers, employees and business partners.

More importantly, the Service Desk should be a key part of a completely integrated IT systems management strategy.

View this informative webinar as Chris Brand (IT Director, Fairfield School District, CT) demonstrates how he has transformed his reduced staff into a process driven IT department through an integrated service management solution.

The main benefits of implementing an effective Service Desk include:


  • Reducing costs by ensuring efficient allocation of resources
  • Better user care, leading to greater satisfaction and productivity
  • Alignment of IT and business goals and increased return on investment (ROI)
  • Centralizing of processes improving communication and information management
  • Proactive service support and fast incident resolution


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