How Does Your Service Desk Stack Up?
A successful Service Desk should be aligned with business processes, improve user satisfaction and productivity, optimize the organization from the inside out, and serve as a single point of contact between a company’s customers, employees and business partners.More importantly, the Service Desk should be a key part of a completely integrated IT systems management strategy.View this informative webinar as Chris Brand (IT Director, Fairfield School District, CT) demonstrates how he has transformed his reduced staff into a process driven IT department through an integrated service management solution.The main benefits of implementing an effective Service Desk include:
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Note - The ↑above embedded Youtube recording uses the Flash player.If necessary, this can be downloaded and installed here.