Search Options

Search Everything
Search Forums

Browse by Tags

Related Posts

Forum Post: Service Desk Ticket Age - Report Creation

Jhon Marri H. Brosas

Good Day! How can I display the Age of the tickets on my Report using Info Center, just like on the dashboard for Service Desk shown below. I cant find fields to display the ticket age on my report below or is it possible to generate the report shown below. Thanks a lot for the help.

onMay 23, 2013
Forum Post: Ticket size when archived??

Jhon Marri H. Brosas

Does archived ticket consume large memory size? specially ticket with screen shots. Thank You!

onMay 5, 2013
Forum Post: Faster Saving of Tickets!!!

Charles

Hi All, Exciting News! We just released a hotfix that will speed up the saving of tickets. Our portal will be updated with this hotfix over the weekend. We are expecting up to a 50% increase in speed. Our development team is actively working on other performance enhancements that you will be seeing over...

onMay 2, 2013
Forum Post: Auto Populate Fields

Caye Dizon

Can you help me with this? I’m editing a template in service desk, and there’s a part where the “Requested For” field must be a LookupControllerReferenceand it needs to populate the “Location” “Department” and “Department Approvers” when there...

onApr 30, 2013
Forum Post: Email Reader Error

Caye Dizon

I can't seem to configure the Email Reader right. Can someone please check on my settings? and I'm getting this error. Please see the photo below. Thank You.

onApr 23, 2013