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  • Forum Post: Auto-generated tickets from Monitor sets creates a ticket associated with an asset rather than an agent

    We make use of monitor sets to watch for low disk space on servers. Prior to the upgrade to 6.3, these tickets were generated and associated with the agent running on the server. Now, after 6.3, they are associated with the asset of the server. This makes no difference to me, as I am a master user in...
    onMay 20, 2013

  • Forum Post: LAN Cache Question

    Couple of quick LAN Cache questions At a branch office we assign the branch server as the LAN Cache for all of the workstations. Do I also need to assign LAN cache to the LAN Cache server? Is it implied or would create some sort of conflict? Do I need to assign LAN cache to the computers that are local...
    onMay 8, 2013

  • Forum Post: Installing Software with Product Key

    How can I install software example MS Office through on Agent devices through Kaseya Server? At what stage can I enter the Product Key?
    onApr 24, 2013

  • Forum Post: Create package with "Enable Agent Icon" already UNCHECKED

    Is there a way to silently install the Kaseya agent (this I already know how to do) AND have the agent icon NEVER show in the system tray? In other words, have the Kaseya packed be PRE-CONFIGURED to not show the tray icon after it installs? I know there is a way to hid the icon in the system tray once...
    onApr 16, 2013

  • Forum Post: Summary uptime report for logged in usage

    We need a way to report on the weekly/monthly usage of a set of machines within a specific machine group. What I've found so far is the "uptime report" but that does not meet my needs. What I need is a way to report the amount of time a machine is "logged into", not just powered...
    onMar 11, 2013
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