Kaseya Community

AVGIDS detecting Kaseya as Malware

  • Is anyone else having this problem? I have excluded the directories where Kaseya lives, but my customers keep getting messages that malware has been detected. Most of them will hit quarantine, which in turn kills Kaseya.Mad

    Legacy Forum Name: AVGIDS detecting Kaseya as Malware,
    Legacy Posted By Username: jasonw@ancientgeek.com
  • We have a series of whitelisted applications with AVG...sometimes the signatures change enough that we need to whitelist again. Can you please log a ticket with the affected components and we'll get them whitelisted again (process takes about 24 hours to get the updates back down into your environment).

    Sorry about that - with so many changes its really hard to balance how frequently to send to AVG.

    Jeff

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes