Kaseya Community

KES 2.1 failed to start due to an internal error

  • Kaseya.jpg
    Has anyone ever seen this? We are experiencing this error and are being completely ignored by Kaseya support.







    We have tried hitting the Reset Application button without any success. We have also rebooted the Kaseya server several times as well.

    Legacy Forum Name: KES 2.1 failed to start due to an internal error,
    Legacy Posted By Username: Scott Nally
  • While your waiting for a response from support I would reinstall KES, reboot, reload all hotfixes, and then re-apply the db schema.

    Legacy Forum Name: KES,
    Legacy Posted By Username: Coldfirex
  • We get that yellow, source code looking, message once or twice a week. I have not been able to tie it to anything else going on - like heavy server load or anything.

    In most cases, if I try again in 2 or 5 or 10 minutes, everything works fine again. One time, I think I remember having to wait a few hours.

    I have never created a ticket, since the problem always took care of itself.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • We are now getting exactly the same problem. However ours is permanently stuffed. I haven't reinstalled yet and a hotfix a few days ago seemed to be what killed it. It's been 24 hours now and the only reponse I've had to my support ticket was that a specialist was looking at it. Not happy.

    Legacy Forum Name: KES,
    Legacy Posted By Username: chipa
  • It took them 12 days to figure out what the issue was. Have them look at ticket C007108 to see how them fixed mine. Hopefully they can get you up and running faster than they did for me.

    Legacy Forum Name: KES,
    Legacy Posted By Username: Scott Nally
  • Thanks, crossing the fingers.. On the verge of a huge rant with all the K2 problems.

    Legacy Forum Name: KES,
    Legacy Posted By Username: chipa
  • Looks like the hotfix didn't come down correctly on this one machine. Is working now

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes