driceI've set up alarm sets on KES, and I've found that the Kaseya tickets created by these alarm sets do not generate e-mail notifications. Other tickets created by monitor sets and alerts do generate e-mail notifications. This is a problem, since I use these e-mail notifications to get the tickets into Autotask. I've opened a ticket with support, but I have no idea if it made it through that new portal or not. Any suggestions on this issue?
ycradyOur Kaseya server stopped sending out email notifications on Friday last week. On Friday, I reapplied the alarm sets to all the KES machines, so I could ensure that they would all alarm. Now we are not receiving any. This applies to all servers and workstations.
Yesterday I reapplied the alarm sets and rebooted the Kaseya server. The last hotfix was 25-Mar-10. I checked for the latest hotfix and it found nothing to update.
Our Kaseya version number is 2008 (SP1) - 184.108.40.206.