Kaseya Community

Signatures not updating. Or to new?

  • I have a ticket opened for this (206940) but wanted to see if anyone else is seeing it. On my Security Status screen it shows this as being the current Versions:

    Current Available Signature Version: 270.14.151/2636 Current Installer Version: 9.0.730a1834

    The vast majority of my machines are at:

    8.5.432 271.1.1/2636 [KES 2.1.0.103] or.99 For AVG 8.5

    and

    9.0.730 271.1.1/2636 [KES 2.1.0.103] or .99 For AVG 9

    They are all red and say they are out of date.

    To me the 271.1.1 would be a newer file than 270.14.151 but who knows how they are doing it. The ticket has been open for over a day so I thought I'd see if anyone else is getting this and maybe had a resolution.

    Legacy Forum Name: Signatures not updating. Or to new?,
    Legacy Posted By Username: jasonp
  • Created a case this morning. Heard nothing so far. Mark

    Legacy Forum Name: KES,
    Legacy Posted By Username: DeltaESC
  • jasonp
    I have a ticket opened for this (206940) but wanted to see if anyone else is seeing it. On my Security Status screen it shows this as being the current Versions:

    Current Available Signature Version: 270.14.151/2636 Current Installer Version: 9.0.730a1834

    The vast majority of my machines are at:

    8.5.432 271.1.1/2636 [KES 2.1.0.103] or.99 For AVG 8.5

    and

    9.0.730 271.1.1/2636 [KES 2.1.0.103] or .99 For AVG 9

    They are all red and say they are out of date.

    To me the 271.1.1 would be a newer file than 270.14.151 but who knows how they are doing it. The ticket has been open for over a day so I thought I'd see if anyone else is getting this and maybe had a resolution.



    AVG released a major update and the file from where we pull the latest version number seems like not been updated. We are working with AVG to fix the issue. There will be no hotfix releated to this, but this will be fixed either today or tomorrow.

    Meghana

    Legacy Forum Name: KES,
    Legacy Posted By Username: meghana.subramanian@kaseya.com
  • We have been talking to support about this for the last 24 hours with no resolution.
    Hopefully you will have it sorted soon

    Legacy Forum Name: KES,
    Legacy Posted By Username: grahamlove
  • Has anyone heard back about this yet?Sad

    Legacy Forum Name: KES,
    Legacy Posted By Username: Eelkov@aanet.com.au
  • My system shows Current Available Signature Version: 270.14.151/2637

    Most machines show 9.0.730 271.1.1/2637, in red, with a yellow exclamation mark.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • Seems the available signature keeps changing but the machines are all stuck on the version posted here. The 26** number changes though.

    Legacy Forum Name: KES,
    Legacy Posted By Username: jasonp
  • All is well now.

    From Support:

    This issue was caused by a problem on AVG's update site, which is now resolved. Your server should show the correct version (currently 271.1.1/2638) the next time it checks into AVG, which happens every 15 mins. Let me know if this doesn't happen.

    Legacy Forum Name: KES,
    Legacy Posted By Username: jasonp
  • my machines now seem to be showing as okay, with v9.0.730 271.1.1/2639

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf