Kaseya Community

A little unclear on AVG 9 roll-out

  • In looking at our status on KES we are stilling showing the install version as 8.5.xxxx. Was 9.xxx suppose to be updated automatically or am I missing a manual step that is required?

    Legacy Forum Name: A little unclear on AVG 9 roll-out,
    Legacy Posted By Username: doug.jenkins@ispire.ca
  • You need to re-install the KES agent onto your machines for them to be upgraded from 8.5 to 9.0

    Legacy Forum Name: KES,
    Legacy Posted By Username: XeviouS
  • Doug,

    Do you mean that on your Security tab->Security Status screen, it shows Current Installer Version as 8.5xxxxx ?

    Mine shows Current Installer Version: 9.0.716a1803 . It switched automatically one day a few weeks ago - nothign that I had to do manually.

    If that is the case, I suppose you will have to open a ticket with k support.

    Lloyd

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • Correct, the installer on the status screen shows 8.5.xxx

    I'll open a ticket.

    Thanks

    Legacy Forum Name: KES,
    Legacy Posted By Username: doug.jenkins@ispire.ca
  • I was under the impression they upgrade to 9 automatic, we have not "reinstalled" and several of our client's machine have been upgraded already.

    Legacy Forum Name: KES,
    Legacy Posted By Username: deborala
  • doug.jenkins@ispire.ca
    Correct, the installer on the status screen shows 8.5.xxx

    I'll open a ticket.

    Thanks


    Our installer was automatically updated to v9. From that point on, all fresh installs on new agents, and all reinstalls/overinstalls on existing agents installed v9. All existing (untoched) v8.5 machines remained at v8.5.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • Support had to make an adjustment to upgrade to 9.x
    Thanks

    Legacy Forum Name: KES,
    Legacy Posted By Username: doug.jenkins@ispire.ca
  • doug.jenkins@ispire.ca
    Support had to make an adjustment to upgrade to 9.x
    Thanks


    Great. Glad the installer is now updated for you.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf