Kaseya Community

ID Protection detecting Kaseya as Malware

  • error.jpg
    Greeting,

    We recently deployed the new KES 2.1 with ID Protection enabled to a select few clients. It has been running smooth and enjoy the new features. We recently had two of our internal employees receive a pop up from ID Protection alerting them that the ProgressionDesktopCore.exe is malware (See attachment). We currently use User State Management and this file is part of this module. Anyone else receiving this alert? Is it possible to script a modificaiton to ID Protection to exclude programs located under the kaseya temp folder?

    Legacy Forum Name: ID Protection detecting Kaseya as Malware,
    Legacy Posted By Username: ITRTech
  • We've sent these into AVG directly and they whitelist Kaseya components. Please log a ticket and this will get fixed up.

    Jeff

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes