Kaseya Community

Auto Extend Not Working

Posted by LegacyPoster

on Sep 11, 2009 10:01 PM

I installed KES 2.1 (upgrade from 2.0) Wednesday evening. Yesterday, I set devices that expire in the next 30 days to auto extend. This morning I checked and found the devices that were set to expire today have not auto-renewed. The expires on field is red and noting it has past the time of day the license expired.

Anyone else running into this issue?

Legacy Forum Name: Auto Extend Not Working,
Legacy Posted By Username: smartocchio

Posted by LegacyPoster

on Sep 12, 2009 6:42 AM

What is the actual expiration date?

I might be wrong, but I *think* that KES auto-extend will extend the license on the exact expiration date, not in advance.

Lloyd

Legacy Forum Name: KES,
Legacy Posted By Username: lwolf

Posted by LegacyPoster

on Sep 15, 2009 9:38 PM

Thanks for the post. They were the current day (not previous), but I think it's all set now. I checked today and it looks like it's working. Maybe there was a hotfix that downloaded post 2.1 install that fixed it.

Legacy Forum Name: KES,
Legacy Posted By Username: smartocchio

Posted by LegacyPoster

on Sep 22, 2009 7:33 AM

The process for checking the licenses that need extending only runs daily (or maybe a bit more)...it should work if you give it a bit of time.

Jeff

Legacy Forum Name: KES,
Legacy Posted By Username: Jeff.Keyes

How can I disable Auto extend

KES 2.1 install is setting machine to Auto-extend

Anybody knows where to handle "Auto Extend" KAV licenses?

KAV 1.3 License Expired Yesterday even though is set to auto Extend

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Auto Extend Not Working