Kaseya Community

Auto Extend Not Working

Posted by LegacyPoster

on Sep 11, 2009 10:01 PM

I installed KES 2.1 (upgrade from 2.0) Wednesday evening. Yesterday, I set devices that expire in the next 30 days to auto extend. This morning I checked and found the devices that were set to expire today have not auto-renewed. The expires on field is red and noting it has past the time of day the license expired.

Anyone else running into this issue?

Legacy Forum Name: Auto Extend Not Working,
Legacy Posted By Username: smartocchio

Posted by LegacyPoster

on Sep 12, 2009 6:42 AM

What is the actual expiration date?

I might be wrong, but I *think* that KES auto-extend will extend the license on the exact expiration date, not in advance.

Lloyd

Legacy Forum Name: KES,
Legacy Posted By Username: lwolf

Posted by LegacyPoster

on Sep 15, 2009 9:38 PM

Thanks for the post. They were the current day (not previous), but I think it's all set now. I checked today and it looks like it's working. Maybe there was a hotfix that downloaded post 2.1 install that fixed it.

Legacy Forum Name: KES,
Legacy Posted By Username: smartocchio

Posted by LegacyPoster

on Sep 22, 2009 7:33 AM

The process for checking the licenses that need extending only runs daily (or maybe a bit more)...it should work if you give it a bit of time.

Jeff

Legacy Forum Name: KES,
Legacy Posted By Username: Jeff.Keyes

KES 2.1 install is setting machine to Auto-extend

How can I disable Auto extend

Anybody knows where to handle "Auto Extend" KAV licenses?

KAV 1.3 License Expired Yesterday even though is set to auto Extend

Auto Recover not working!

Auto Extend Not Working