Kaseya Community

AVG showing out of date in KServer

  • Issue: When looking at the Security Status the virus definition shows out of date.

    Response: When looking at the Security Status the virus definition shows out of date but when looking at the local AVG UI it shows correct. No errors show in the script logs and the update AVG scripts runs ok. This has been confirmed with end users and development is looking into this. No date is know for a hot fix at the moment. Verify that this is accurate on your endpoints and if not then log a ticket to track this.

    Resolution: No hotfix is ready for this yet but will but will update when the fix is ready.

    Legacy Forum Name: AVG showing out of date in KServer,
    Legacy Posted By Username: ellis_ac
  • Hello Ellis

    I was given a script by support. I had a server 2003 that did the exact same thing. I removed kes, I reinstalled and when I did that the definitions were up todate until KES did an update. Support recommended to run the script on the effected machines and it worked. Let me know if it worked.

    Grant

    Script Name: fixAVG_program files directory
    Script Description: Run this script on machines that are
    - having the Outlook crash
    - having profile problems

    This applies to AVG8 SP2 machines.

    Any machine finding the .prepare file is a problem

    IF Test File
    Parameter 1 : C:\Program Files\AVG\AVG8\dfncfg.dat.prepare
    Exists :
    THEN
    Delete File - (Continue on Fail)
    Parameter 1 : C:\Program Files\AVG\AVG8\dfncfg.dat
    OS Type : 0
    Execute Shell Command - (Continue on Fail)
    Parameter 1 : rename "C:\Program Files\AVG\AVG8\dfncfg.dat.prepare" dfncfg.dat
    Parameter 2 : 0
    OS Type : 0
    ELSE

    Legacy Forum Name: KES,
    Legacy Posted By Username: gdoubinin