Kaseya Community

AVG Install License Error

  • Hello

    We are having trouble installing AVG through KES on some laptops.

    Roughly 10% of the installations only partially succeeded. The Protection element gets a green tick, but File and E-mail do not, and require AVG to be uninstalled, the agent account deleted, and AVG reinstalled, to recover the license.

    We have also just experienced a failure to install because of a license error. This occured on 3 machines - one was a reinstall as above, one a reinstall with a diferent profile, and one a new install.

    The instal log on the PC reports that the license key is invalid, however we have only used 3/4 of the licenses we initially purchased.

    I have raised a ticket with Support, but as yet no response.

    Has anyone else experienced this? Could it be that the number in use reported differs from the number installed?

    Geoff

    Legacy Forum Name: AVG Install License Error,
    Legacy Posted By Username: geoff@lynxcomputing.com
  • You will sometimes see a license key error until the machine is rebooted, on first install.

    We have had this on a couple of occasions

    Legacy Forum Name: KES,
    Legacy Posted By Username: PeterS
  • Do make sure that the installation options are set to reboot after install if needed.

    If this was not the case, please log a ticket (and have an affected machine available)

    Jeff

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes