Kaseya Community

AVG Install License Error

  • Hello

    We are having trouble installing AVG through KES on some laptops.

    Roughly 10% of the installations only partially succeeded. The Protection element gets a green tick, but File and E-mail do not, and require AVG to be uninstalled, the agent account deleted, and AVG reinstalled, to recover the license.

    We have also just experienced a failure to install because of a license error. This occured on 3 machines - one was a reinstall as above, one a reinstall with a diferent profile, and one a new install.

    The instal log on the PC reports that the license key is invalid, however we have only used 3/4 of the licenses we initially purchased.

    I have raised a ticket with Support, but as yet no response.

    Has anyone else experienced this? Could it be that the number in use reported differs from the number installed?


    Legacy Forum Name: AVG Install License Error,
    Legacy Posted By Username: geoff@lynxcomputing.com
  • You will sometimes see a license key error until the machine is rebooted, on first install.

    We have had this on a couple of occasions

    Legacy Forum Name: KES,
    Legacy Posted By Username: PeterS
  • Do make sure that the installation options are set to reboot after install if needed.

    If this was not the case, please log a ticket (and have an affected machine available)


    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes