Kaseya Community

Resident Shield Partially Enabled?

  • I am getting this error appearing on multiple machines.
    What is making the shield only partiall active, and is there a fix for this?

    Legacy Forum Name: Resident Shield Partially Enabled?,
    Legacy Posted By Username: clomele
  • Was there a recent update where it is waiting for a reboot?

    Legacy Forum Name: KES,
    Legacy Posted By Username: boudj
  • No, this was on a few machines just deployed to, and a few that have been up for a while.

    Carl

    Legacy Forum Name: KES,
    Legacy Posted By Username: clomele
  • I have not seen the error message :Resident Shield Partially Enabled. I suggest submitting a ticket to K.

    Legacy Forum Name: KES,
    Legacy Posted By Username: boudj
  • I found the issue. I had the "Scan files without an extension" box unchesked in the profile. Checking this makes the shield totally active.

    Legacy Forum Name: KES,
    Legacy Posted By Username: clomele
  • This is most common via upgrading from KES 1.2 to 2.0. I'd make sure you recreate your profiles to match the new "sample" profile. Also - make sure you separate your server based profiles from your workstation profiles.

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes