firstname.lastname@example.orgI would highly recommend against installing KES on Citrix or TS. We've had nothing but problems and have reverted to another AV package on these servers. We actually had KES SP2 remove Citrix servers from the farm multiple times. We'd get them fixed after much help from Citrix, reinstall KES and boom, right back out of the farm. We're waiting on AVG 8.5 to test on in case it's been fixed.
email@example.comWow - that sounds super scary.
Can you open a ticket on this? I'll work with AVG on getting you a copy of AVG8.5 to test with as well (but i'm not expecting that much different in what you will see in this case). We just need to figure out what is going on so that we can get the issues fixed.
firstname.lastname@example.orgWe had a lot of trouble with KES 2 on Citrix and Terminal Services. Specifically the whole Outlook plugin and the Kaseya Security Agent kept failing. The recent updates seem to have fixed the issues. Make sure you install with a Workstation style profile. Let it update, reboot and make sure it all works (especially Outlook).
Be ready to uninstall if necessary and remember that it will probably auto-force a reboot if you do uninstall. So, don't let users back on until you verify it is working.