Kaseya Community

Transfer of license

  • Hi Jeff,

    Is there a way to move KES license from one machine to another one by wich it is being replace ?
    Furthermore when a machine becomes unavailable due to a HD crash for instance is it possible to reset the kes license ?

    Kind regards,

    Legacy Forum Name: Transfer of license,
    Legacy Posted By Username: pdepuydt
  • Easiest way - delete the agent. Wait a few hours (the background processes to clean up will kick in - unfortunately it only runs every few hours giving priority to the constant incoming messages from the endpoints checking in)....the license will be returned.

    Install on the new box.

    Can't wait for the background process?
    Log into your VSA and replace the URL with this page.

    http://[putyourservernamehere]/AntivirusTab/ProcessBatch.aspx?force=LicenseChecks.ReturnLicensesForMissingAgents


    For a machine with hard drive failure...seems like the easiest way is to delete the agent, reinstall the agent, etc. If you want to keep the agent, you *should* be able to do an uninstall (while the agent is offline) and reinstall (onto the new box that replaces it)

    Hope this helps

    Jeff

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes
  • //[yourserver]/AntivirusTab/ProcessBatch.aspx?force=LicenseChecks.ReturnLicensesForMissingAgents

    Removing the "http" so that you can see the full URL...
    For some reason this poster continues to place an extra space in the URL...get rid of it when you copy the URL

    Legacy Forum Name: KES,
    Legacy Posted By Username: Jeff.Keyes
  • Jeff.Keyes
    //[yourserver]/AntivirusTab/ProcessBatch.aspx?force=LicenseChecks.ReturnLicensesForMissingAgents

    Removing the "http" so that you can see the full URL...
    For some reason this poster continues to place an extra space in the URL...get rid of it when you copy the URL


    I think if you enclose it in CODE tags, it won't add the extra spaces. Thanks for the URL!

    ]//[yourserver]/AntivirusTab/ProcessBatch.aspx?force=LicenseChecks.ReturnLicensesForMissingAgents


    Legacy Forum Name: KES,
    Legacy Posted By Username: RCS-Michael