I have had an open ticket with Kaseya for 8 days now. The problem
1. Since 6.5 upgrade, I have been unable to deploy any new KES to clients.
KES module under "installations" says no licensee's available. (while trying to deploy)System-Licensee manager says we have 40 available.
Techs could not figure it out - they sent ticket back to Florida.
Discussed with Accounting and Our REP (several times) They acknowledge the issue.
There fix to me- "They do not know what to do" and are working on it and lots of apologizing - Still no fix however.
Image that!! I now tell my clients "no security for you" -
What would you do? - We are temporarily running MSE - of coarse no reporting - lots of manual work.
Is it really possible that they do not have the technical staff to figure this out anymore?
Can you please let me know the ticket number you submitted and I will chase it ?