Kaseya Community

KES / AVG check in frequency

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Does anyone know how often the KES / AVG servers are checking in for updates?

Verified Answer
  • from support:

    The Kaseya server checks AVG's website for AVI updates every 15 mins, and the current available version is reported on the Security Status and Manual Update pages. Once a new update is detected, it is pushed out to online KES endpoints within 2 hours (staggered to avoid bandwidth issues). Offline endpoints will get them shortly after the next check-in. Also, the AVG client has its own 4 hour update check scheduled by default which happens independently of the Kaseya updates.

All Replies
  • from support:

    The Kaseya server checks AVG's website for AVI updates every 15 mins, and the current available version is reported on the Security Status and Manual Update pages. Once a new update is detected, it is pushed out to online KES endpoints within 2 hours (staggered to avoid bandwidth issues). Offline endpoints will get them shortly after the next check-in. Also, the AVG client has its own 4 hour update check scheduled by default which happens independently of the Kaseya updates.

  • CS177423 -- bandwidth issues are not being avoided, at least not for a couple of our customers. Maybe I don't have something set right, because AVG is using all available bandwidth when it runs its updates, to the point of bringing other processes to a halt. Suggestions?

    "The only workaround that AVG Support has is to manually set AVG to update once per day. The problem here, is that you cannot schedule this from within Kaseya. This needs to be done locally from the machine."

    --Larry

  • Check your file source locations under Patch Management > File Source. Make sure there are no agents reaching across VPN tunnels for updates.