Kaseya Community

KES Reboots / AVG9

  • [Ticket Notes ~ticId='203972']
    Ticket ID: 203972
    ---------------------------------------------------------
    Author: ernie.dolan
    Date: 07:33:53 22-Dec-09
    this is a new issue. will need to open a support ticket with avg. will keep you posted.
    ---------------------------------------------------------


    Legacy Forum Name: KES,
    Legacy Posted By Username: smbtechnology
  • [Ticket Notes ~ticId='203972']
    Ticket ID: 203972
    ---------------------------------------------------------
    Author: ernie.dolan
    Date: 07:33:53 22-Dec-09
    this is a new issue. will need to open a support ticket with avg. will keep you posted.
    ---------------------------------------------------------

    Legacy Forum Name: KES,
    Legacy Posted By Username: smbtechnology
  • Yesterday users started noticing a small AVG popup that gives them 120 seconds till it automatically reboots the computer. This is definitely not acceptable!!

    Legacy Forum Name: KES,
    Legacy Posted By Username: dapopa9
  • smbtechnology
    [Ticket Notes ~ticId='203972']
    Ticket ID: 203972
    ---------------------------------------------------------
    Author: ernie.dolan
    Date: 07:33:53 22-Dec-09
    this is a new issue. will need to open a support ticket with avg. will keep you posted.
    ---------------------------------------------------------


    This is exactly what I am talking about. Kaseya seems to have no idea what is going on! I know Jeff tries very hard to keep us up to date but there is only so much he can do. I remember a post of his where he said that AVG9 is not a major upgrade so we should not expect much difference but obviously that was not the case. We love KES and hope they get it figured out but not sure they can.

    Legacy Forum Name: KES,
    Legacy Posted By Username: jasonp
  • Have a look at the AVG Update options in the UI.

    A sampling of AVG8.5 agents and AVG9 agents shows:

    • Update Immediately
    • If computer restart is required, require confirmation from the user
    There is an option to reboot immediately, but I have not seen that option enabled.

    Legacy Forum Name: KES,
    Legacy Posted By Username: smbtechnology
  • jasonp
    This is exactly what I am talking about. Kaseya seems to have no idea what is going on! I know Jeff tries very hard to keep us up to date but there is only so much he can do. I remember a post of his where he said that AVG9 is not a major upgrade so we should not expect much difference but obviously that was not the case. We love KES and hope they get it figured out but not sure they can.


    Ditto that. v9 has definately been much more painful than the non-event that it was promoted as. I too hope they can solve these problems extremely quickly. I am heavily invested in thsi software - both in terms of money and in terms of reputation with clients. I need to get rid of these problems.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • Here is the update I got yesterday:

    [Ticket Notes ~ticId='204027']
    Ticket ID: 204027
    ---------------------------------------------------------
    Author: Jayaseelan.P
    Date: 02:59:05 23-Dec-09
    Dear Customer,

    I have forwarded your request to the Feature Specialist who would update you shortly.

    Thank You for the Patience

    Regards
    Kaseya Support.

    Legacy Forum Name: KES,
    Legacy Posted By Username: cnwicsurrett
  • For my ticket #203983, I got the following response

    ===============
    10:32:18 22-Dec-09
    ernie.dolan
    this is a new issue. i will open a request with avg tech support to investigate.
    ===============

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • Too close to everything shutting down over the holiday period. This bug in AVG is only affecting KES, so what is their incentive to put resources on it at AVG.

    This one looks like it is definitely out of Kaseya's ability to resolve on their own.

    The damage to KES users reputation is what Kaseya should be concerned with.

    Is Jeff Keyes monitoring this thread?

    Legacy Forum Name: KES,
    Legacy Posted By Username: smbtechnology
  • UUuuuuggghhhhhh. Still more machines today with AVG GUI prompts to reboot due to program updates.

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • FYI, It was about a week since I heard anything about my ticket with K support. I posted a note to ask what's up. Below is the response that I received.

    ===========================
    ernie.dolan
    16:51:08 29-Dec-09
    KES dev is still working on a hotfix
    ===========================

    Legacy Forum Name: KES,
    Legacy Posted By Username: lwolf
  • We've been deluged with "security required reboot" emails from our KES clients over the last six weeks or so. We still have most of our KES installs at 8.5. Is version 9 requiring more reboots due to hot fixes from Kaseya or just due to the nature of AVG as a product?

    Why are we not seeing a more unified communication on this issue from Kaseya? Did they do any testing or QC on AVG before they rolled it into VSA?

    Legacy Forum Name: KES,
    Legacy Posted By Username: Anthony Martini
  • Workstation reboots after hours are OK.

    Server installs are a little more tricky.

    I had a Windows Server 2000 that wouldn't install 8.5 no matter what. 9.0 worked great.

    W2k3 server on a separate client has 8.5 installed, with a 9.0 push waiting for a reboot. Problem is that the server locked up solid on a software reboot. They have to hit the reset button to bring it back up in the morning. After three very patient client phone calls to do this; there will not be a fourth.

    I'll try to hit the push while I'm there onsite to handle server issues. I'll probably just log into my K server from the server itself.

    I will try a full remove, reboot, then KES 9 push, reboot, and see if that works.

    Legacy Forum Name: KES,
    Legacy Posted By Username: FarVision
  • AVG apparently has pushed out a change to the reboot options that is prompting the end user to reboot after a definition update on AVG8.5 and AVG9.

    I received the same update that KES Support is working on a hotfix.

    Legacy Forum Name: KES,
    Legacy Posted By Username: smbtechnology
  • cnwicsurrett
    Here is the update I got yesterday:

    [Ticket Notes ~ticId='204027']
    Ticket ID: 204027
    ---------------------------------------------------------
    Author: Jayaseelan.P
    Date: 02:59:05 23-Dec-09
    Dear Customer,

    I have forwarded your request to the Feature Specialist who would update you shortly.

    Thank You for the Patience

    Regards
    Kaseya Support.



    Still waiting on my update from the feature specialist.

    Legacy Forum Name: KES,
    Legacy Posted By Username: cnwicsurrett