You need to re-install the KES agent onto your machines for them to be upgraded from 8.5 to 9.0

Legacy Forum Name: KES,
Legacy Posted By Username: XeviouS

Doug,

Do you mean that on your Security tab->Security Status screen, it shows Current Installer Version as 8.5xxxxx ?

Mine shows Current Installer Version: 9.0.716a1803 . It switched automatically one day a few weeks ago - nothign that I had to do manually.

If that is the case, I suppose you will have to open a ticket with k support.

Lloyd

Legacy Forum Name: KES,
Legacy Posted By Username: lwolf

Correct, the installer on the status screen shows 8.5.xxx

I'll open a ticket.

Thanks

Legacy Forum Name: KES,
Legacy Posted By Username: doug.jenkins@ispire.ca

I was under the impression they upgrade to 9 automatic, we have not "reinstalled" and several of our client's machine have been upgraded already.

Legacy Forum Name: KES,
Legacy Posted By Username: deborala

doug.jenkins@ispire.ca

Correct, the installer on the status screen shows 8.5.xxx

I'll open a ticket.

Thanks

Our installer was automatically updated to v9. From that point on, all fresh installs on new agents, and all reinstalls/overinstalls on existing agents installed v9. All existing (untoched) v8.5 machines remained at v8.5.

Legacy Forum Name: KES,
Legacy Posted By Username: lwolf

Support had to make an adjustment to upgrade to 9.x
Thanks

Legacy Forum Name: KES,
Legacy Posted By Username: doug.jenkins@ispire.ca

doug.jenkins@ispire.ca

Support had to make an adjustment to upgrade to 9.x
Thanks

Great. Glad the installer is now updated for you.

Legacy Forum Name: KES,
Legacy Posted By Username: lwolf