misolutions.comWe're no longer installing AV on our clients systems. When their license comes up for renewal were moving them to Anti-Executable from Faronics:.
jasonvmAs for Faronics we test about a year ago and had a lot of problems with it, it didn’t work well with kaseya, we had a hard time getting it to update windows patches, also very time consuming, every time a user needed to install a update to a program like, UPS, Fedex daily, quickbook taxes table, java, adobe, POS, or any program that they used that was legitimate we had to unlock the system, not only did this take lots of time out of our day but the customers were getting tired of calling us for to unlock. How have you been doing with it, how long have you been using it and how many pc on it? Have you been able to work out the problems we had above. we would like to look at it again but needs to work smoother.
CeruleanBlueWe have had a total of three infections.
Two were the same machine. Seriously.
One was a home user.
The machine that was infected twice was because the user didn't listen to us about what emails to NOT open and that they shouldn't be visiting personal sites (like myspace, live.com, etc.) while on their companies time. The second infection we charged $240 for the cleanup. Guess who isn't visiting personal sites on company time anymore.
This malware comes down to education. Smart browsing + intelligence = clean machine. If these are business clients, I would talk to the owner or other contact at your clients and relay some minor education to them like not opening eCard emails, not visiting websites like myspace on company time, etc. We haven't had any infections on clients' networks where we have spoken to each end-user on the do's and don'ts of the internet.
If you are a MSP, there are a few blogs out there that relay early infections, so you should have plenty of time to send out a quick notice (email, kaseya popup, etc.) on websites not to visit and emails not to open. Keeping them up to date is just as proactive and important to keeping systems up and running as anything Kaseya can do.