rcspangWe want imaging (which also allows file by file) backup so that in a failure situation, we can re-image the server and get them back up as soon as possible.
boudjMy opinion on "Kaseya's Backup"
-> Acronis - good product. Especially like Universal Restore.
-> Kaseya's version of Acronis (9.7) - Not good. Acronis has been on V10.x for a year (or more) now and Kaseya has not kept up. In fact, Universal Restore did not work too well until V10 came out, and then we had to beg for the V10 iso to be made available.
-> What's missing (besides that latest version) - What about Acronis for Exchange or SQL? It would sure be nice to be able to properly backup these applications!
-> K support - What happens if you have a server go down and you need support because your restore isn't working right? You can get K on the phone (sometimes), but how fast can you get Acronis involved? You can't get Acronis involved, only Kaseya can. And there is no SLA regarding this. In the past it could take over a day (or more) to get the right kind of emergency support for this product (support seems to be changing, but I have not seen this issue properly addressed yet).
So in a nutshell, Acronis is a really good imaging product. However, K does not have the latest version (or options), and support is verry suspect!
Finally, I currently have 70 Server and 350 (approx) workstation licenses. So I do like what I see, and I do use it. However, I cannot tell you it is a complete solution for your BUDR needs. In fact, right now I'd tell you it is part of your solution, with the potential to become a bigger part of it if K ever upgrades it , offers the additional versions of it, and improves emergency support for it.