Kaseya Community

Failed to parse archive index

  • I've read in the backup log that the backup failed for the last 7 days with the message that it failed to parse achive index.

    Does anybody know what this message mean??

    When i started the backup manually it finished successfully

    Legacy Forum Name: Failed to parse archive index,
    Legacy Posted By Username: jasperh
  • I've seen this and I think it was a corrupt file. It happened on a couple of USB drives, which in the end we had to trash. When you did a manual backup, unless you set the date in the past, it probably did a full backup and just created a new index.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: doug.jenkins@ispire.ca
  • doug.jenkins@ispire.ca
    I've seen this and I think it was a corrupt file. It happened on a couple of USB drives, which in the end we had to trash. When you did a manual backup, unless you set the date in the past, it probably did a full backup and just created a new index.


    Yes, i've done a full backup in the hope to fix the problem.
    Sinds that full backup everything is working fine again.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: jasperh