email@example.comRecently, I opted out of BUDR. We paid some thousands of dollars over the course of last year but no more. Because BUDR works 97% of time I really really hate to do this. But, oh, that 3%. Can't have that 3% disaster. At least when Veritas failed the server still ran. I mean seriously, can't it just fail and not blow the damn servers up?
So, kentschu, to answer your question directly: hit them where it hurts. That is only way Kaseya will get the message. I hate to do this because it is so close to working so good, but I can't do this to my clients.
kentschuI strongly agree with most of the sentiments expressed in this thread.
1) BUDR has great potential and works great 90% of the time. But a BUDR product/service needs closer to 100% success and when it does fail, it needs to not actually cause disasters (i.e. grey screens, blue screens, etc.). The fact that Kaseya has not taken this seriously even though we've been struggling along with many of you for years on these issues, is very disappointing. Apparantly they have been spending their development dollars on a bunch of new future modules and functions that many of us don't want/need.
2) KES has been turned around and is now actually becoming a really stellar module in large part to the role that Jeff has played. We would not have moved off of our stand-alone AVG without the pricing adjustments they recently made and the stellar work that Jeff's been doing. Why doesn't Kaseya spend some money and hire a "Jeff" for BUDR? They are seriously mocking those of us that have been patient with all the problems it has had over the years.
But rather than just venting/ranting/complaining about this, my question is: what can we collectively do about it? Other than Jeff Keyes, almost no one from Kaseya actually cares enough to join in these forum discussions. Does anyone have any realistic suggestions what we as a group can do to put pressure on Kaseya (and Acronis via Kaseya) to get some of these issues resolved and to keep BUDR progressing (such as getting the Exchange and SQL modules as part of BUDR)?