Kaseya Community

Unable to find the archive index

  • Hello. Looking for a little help...
    I am running BUDR v3.0, hotfix level 370. Machines have agent v5.1.0.1 installed.
    I just installed BUDR on 3 brand new, identical, DELL Optiplex PCs. The machines have 2 physical drives - C and D. The purpose of the second D-drive is soley to store the images from the main C-drive.
    I ran a Full backup on each of these 3 machines.
    Two of the machines successfully completed the backup and verify operation. One machine shows the backup completed successfully, but the Verify failed. 
    Here is a copy & paste from the Backup Log page.
    Type Date Duration Size Result 
    Volume Verify  7:44:19 am 9-May-09    00:01:19  - Failed 
    Verify failed - verification failed. 
    Volume Full  7:42:31 am 9-May-09    00:02:02  4.01GB Success 
    Backup completed successfully - WARNING: Unable to find the archive index. Assuming archive index is the same as the file index. 
    The Result column on the Backup Set page shows Failed. When I click the link, it displayed the following XML information.
      <?xml version="1.0" encoding="UTF-8" ?> 
    - <log uuid="B4AACD41-8C50-4041-85C8-DF0157DCC4B0" product="Acronis True Image Echo Server" version="9.5" build="8173">
      <event id="1" level="2" module="1" code="1008" time="1241869240" message="<bold>Create Full Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Disk 1</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"D:\wolftrack_BIDR\83861961713456396851047491\VolBackup\20090509 07.40.14\volBackup.tib"</textcolor></indent><indent value=4><endl/><textcolor value=0x00ff0000>Password protected</textcolor><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/></indent>" /> 
      <event id="2" level="2" module="100" code="0" time="1241869241" message="Saturday, May 09, 2009 7:40:41 AM === Operation 1 of 3 == Creating partition image == Hard disk: 1 == Drive letter: - == Type: 0xDE (EISA configuration) == File system: FAT16 == Volume label: == Size: 94.10 MB ==" /> 
      <event id="3" level="2" module="100" code="0" time="1241869242" message="Saturday, May 09, 2009 7:40:42 AM === Operation 2 of 3 == Creating partition image == Hard disk: 1 == Drive letter: C: == File system: NTFS == Volume label: OS == Size: 148.9 GB ==" /> 
      <event id="4" level="2" module="100" code="0" time="1241869326" message="Saturday, May 09, 2009 7:42:06 AM === Operation 3 of 3 == Saving partition structure == Hard disk: 1 ==" /> 
      <event id="5" level="4" module="100" code="2" time="1241869326" message="Saturday, May 09, 2009 7:42:06 AM === Operation has succeeded." /> 
    I searched the Kaseya KB, and could not find any matches for "Unable to find the archive index"
    What does this error mean? What causes it? How to address it?

    Legacy Forum Name: Unable to find the archive index,
    Legacy Posted By Username: lwolf

    [edited by: Brendan Cosgrove at 5:40 PM (GMT -8) on 12-20-2010] .
  • Did you ever get an answer to this?

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: tlctech
  • Yes I did get an reply from K support. I can't find the exact response right now, but it was something lame like "this means archive index was unable to be read" - which is what the message says. So I don;t have any great info to relay.


    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: lwolf