Kaseya Community

Backup may have been uninstalled by user.

  • I have a vista desktop which I want to run folder backups on. It has just had an agent rolled out on it. The BUDR agent installs then successfully and verifies successfully after reboot. When I try and run the folder backup I keep getting the following message: Backup failed to start. Backup may have been uninstalled by user.

    I have checked the knowledgebase which says to re-install the BUDR agent and I have done this several times, but the error keeps occurring when I try and run the backup. I have successfully rolled the backup agent out to servers and those backups are running fine.

    Does anyone have any other suggestions as to what can be done to get this backup working?

    Thanks
    Kellie

    Legacy Forum Name: Backup may have been uninstalled by user.,
    Legacy Posted By Username: Kellie
  • Make sure in device manager that the Acronis True Image Backup Archive Explorer device driver is successfully installed. This can usually cause this issue.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: boudj
  • The device driver is installed successfully. Any other suggestions?

    In the log I am getting Failed ELSE in step 27

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: Kellie
  • UAC... on or off? Also, id the machine up to date on MS patches?

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: boudj