Kaseya Community

BUDR Installation fails

  • I am logged on the console of the server when running the BUDR installation.

    I keep getting this failure message:
    Install Backup 21:16:43 28-Aug-08 Failed THEN in step 11

    How can I get this to install?

    Legacy Forum Name: BUDR Installation fails,
    Legacy Posted By Username: grahammay
  • Is there anything else in the script log before that error? For example, when our BUDR installs fail at step 12 they show two entries in the script log:

    6:38:16 pm 20-Aug-08  Install Backup LAN Alex Robar 
    Script Summary: Failed THEN in step 12

    6:38:16 pm 20-Aug-08 Install Backup LAN Alex Robar
    FAILED in processing THEN step 12, Get Variable, with error Registry Query Failed, Registry Value = HKEY_LOCAL_MACHINE\Software\Acronis\TrueImageServer\Settings\WorkingDir


    If you have a more specific error, it might help us out more. Otherwise, the standard troubleshooting suggested by Kaseya support is to check out this KB article: http://portal.knowledgebase.net/article.asp?article=267779&p=11855 and see if that gets you anywhere.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: arobar
  • Thanks for your help.
    I found the COM+ service was disabled.
    Once that was started, the install worked ok.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: grahammay