Kaseya Community

Acronis .MSI file size

  • Hi,

    I keep getting the following error when

    FAILED in processing THEN step 11, Get Directory Path From Registry, with error Registry Query Failed, HKEY_LOCAL_MACHINE\Software\Acronis\TrueImageServer\Settings\WorkingDir

    I have checked everything to do with the driver signing etc but I read one article about the size of the .MSI file was wrong and that it is suppose to be about 98MB where mine is only 58MB. Could this be the problem and if so where would I get another file.

    FYI, I now have a ticket open with support. Thanks

    Damien

    Legacy Forum Name: Acronis .MSI file size,
    Legacy Posted By Username: damienb
  • Yeap, that would be the problem. The file should be about 98MB. Your's appears to have become corrupted.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: misolutions.com
  • Thanks for your input

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: damienb
  • For any one who reads this my issue was resolved be calling support and getting the file re downloaded.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: damienb
  • I have the same problem on a few machines, Where can i download the new .MSI??

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: Chad
  • You have to contact support. Likely they will push a new one out to your VSA.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: arobar
  • Yes I did and they that fixed the issue for me.Smile

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: damienb