Kaseya Community

Strange Message...

  • What does this message mean?

    "Active Communication with the offsite server was unexpectedly broken"

    My other backups are running fine.

    Legacy Forum Name: Strange Message...,
    Legacy Posted By Username: mkirtani
  • Likely a problem with the connection at the client site. Something interrupted the connection between your off-site server and the uploading client. If this is a continual problem, there is likely some type of software or packet inspection technology that is killing the connection. If you filter outbound connections, make sure you are allowing connections on your offsite port (TCP). If the uploading machine is running some type of software firewall, add the agent executable and KORepSrv.exe to your exceptions list.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: arobar