Kaseya Community

Options for client that is leaving

  • We are the position of a client that will no longer be using us but has been making use of our BUDR system. I am wondering what options the user has if they ever need to use the backups we have created for them through Kaseya. Would they just need to purchases Acronis to be able to restore files? How are other Partners handling this scenario?

    Legacy Forum Name: Options for client that is leaving,
    Legacy Posted By Username: Coldfirex
  • None of the rest of us lose clients Big Smile

    Seriously, as long as you provide them with the encryption password, the commercial version of Echo server will work fine to restore the images.

    Legacy Forum Name: BU-DR,
    Legacy Posted By Username: karode